Last modified: October 03, 2024
This Privacy Policy explains how ChargeNET International (Private) Limited and its associated companies (hereinafter referred to as “we”, “us”, “our” or “the Company”) collects, uses, discloses, and otherwise processes your Personal Information or Personal Data, in connection with the use of the EV Cosmos mobile application and website (“ Application ”) along with any Application updates, supplements, functionalities, features, internet-based services, and support or other services relating to the provision of electric vehicle charging services (“ Services ”) which we provide directly or through our customers/licensees including Cosmos System Integrators (Private) Limited of 9A/B, Sector H, Govindpura Industrial Area, Bhopal, Madhya Pradesh (“EV Cosmos”).
We are processing your Personal Information only to provide services which our customers including EV Cosmos (“Customer/s”) have requested by entering into contractual agreement/s with us (“Customer Agreements”).
This Privacy Policy applies to all your Personal Information processed by us, whether in physical, electronic or any other mode.
By using the Applications, you agree to the collection and use of information in accordance with this policy.
Please read our Terms of Service, which describe the terms under which you shall use, and we shall provide our Application and Services.
“Personal Information” or “Personal Data” refers to any information relating to an identified or identifiable natural person.
We use the data we collect in accordance with our Customer Agreements, to provide the Services, and for related internal purposes, including to:
We may also use Personal Information or Personal Data as we believe necessary or appropriate to (a) comply with applicable law; (b) enforce the terms and conditions that govern the Application and Services; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; and
In an aggregated, de-identified and generic manner: to market the Application and Services, survey usage, set benchmarks, feature suggestions, product analytics, new product features or Services, Services utilization analyses and related purposes.
When you register an account with us, you shall provide us with:
The Application may collect certain information automatically, including, but not limited to;
We collect, process and store your Personal Data by relying on one or more of the following lawful bases:
We require your Personal Information and consent to use your Personal Information in order to deliver our Services to our Customer and you and without this we will not be able to provide our Services.
However, we shall not access any other Personal Information except the information required/derived through the Application.
We will not share your Personal Information with any third party unless we have our Customer’s acknowledgement of your consent, or under the following circumstances where it is lawful to do so:
We are committed to protecting your personal information in our possession.
We shall take all reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission, and deletion.
In case of our customer care support, we may record calls for quality and training purposes.
A cookie is a small piece of text, which often includes an anonymous unique identifier, sent to and saved by your web browser when you access a website.
WordPress® which is a third party application integrated into some of the Services provided through EV Cosmos, uses cookies to enable servers to recognize your web browser and tell us how and when you use our Services.
We also use cookies to identify whether you have logged in and to recognize whether your web browser has accessed aspects of our Services, and we may associate that information with your account if you have one.
This information, in turn, is sometimes used to personalize your experiences on our Services when you are logged in.
Most browsers have an option for disabling cookies, but if you disable them, you may not be able to log into your account and you won’t be able to use a majority of our Services.
Some other third-party applications and services that are used in our Services may place their own cookies in your browser.
Note that this Privacy Policy covers our use of cookies only and not the use of cookies by third parties.
Our Application is hosted on Amazon Web Services which provides the necessary hardware, software, networking, storage, and related technologies we need to operate the Application and Services.
Amazon may maintain copies of data in their servers to ensure seamless service and backup purposes.
The use of such data is subject to privacy policies explained therein, and is not covered via this policy.
Once an account is deleted your data will be permanently unrecoverable, unless you explicitly request to keep the data on our servers.
We may employ third party companies and individuals to facilitate our Application (“ Service Providers ”), to provide the Services on our behalf, to perform Application-related services or to assist us in analyzing how our Application is used.
These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For example, when you use our Application and Services your credit card data is processed securely through our Integrated Payment Gateway (“ IPG ”) Service Provider.
We do not have access to your credit card information.
All transactions are subject to the terms and conditions of the IPG Service Provider.
Any concerns or inquiries regarding your credit card transactions should be directed to the IPG Service Provider according to their policies and procedures.
By using our Application and Services, you agree to the terms and conditions of our IPG Service Provider for processing payments.
Our Application may contain links to other sites that are not operated by us.
If you click on such a third party link, you will be directed to that third party’s site.
We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices and shall not be liable for any loss or damage you may incur by accessing those sites.
Whenever possible, you can update your Personal Data directly within your account settings section.
You can access or modify your Personal Information by logging into our web portal (https://portal.evcosmos.in) or via Our Application (https://play.google.com/store/apps/details?id=com.vega.evcosmos&hl=en_US)for android users & (https://apps.apple.com/in/app/ev-cosmos/id1557413647) for iOS users.
If you are unable to change your Personal Data, you may contact us to make the required changes.
Should you need to delete your account or Personal Information you can do so through the options made available through the Application.
We keep our Privacy Policy under regular review, and we will update the same without any notification to you.
It is your responsibility to periodically review our Privacy Policy to stay informed of such changes.
Any information we collect is subject to the Privacy Policy in effect at the time it is collected.
By continuing to access or use the Application and our Services after any changes come into effect, you are agreeing to the revised Privacy Policy.
This Privacy Policy will be governed and construed under the laws of India without regard to conflict of laws.
You agree to submit to the exclusive jurisdiction of the Courts located in Bhopal, India.
For any further queries and complaints related to privacy, or exercising your rights, you could contact Us via our email address: info@evcosmos.in